Terms and Conditions of Use
1. Introduction
These General Terms of Contract regulate the relationship between MD Island Supply (hereinafter, “the company” or "the entity") and the user, in relation to the purchase of products through the website www.mdislandsupply.com (hereinafter, “the website”). The domain is owned by Magdalena Lemanska, with an address at Calle Caro 21, 2-2, 07013 Palma, Baleares, and NIF X7894954C.
2. Purchase Requirements and Procedure
To make purchases on the website, users must be at least 18 years old. By accessing our products, the user accepts the General Terms of Contract beforehand and necessarily. These terms are available for consultation and storage by the user at any time.
The purchase process requires following the steps indicated on the website. Upon completion, the user must have confirmed and accepted the terms described herein. All provided information will be stored by the company and can be accessed at any time.
The official language of these terms is Spanish, although the contract can be formalized in any language available on the website.
3. Error Identification
During the contracting process, technical systems are implemented to allow the correction of errors in the data provided. If an error is detected after payment has been made, the user must immediately contact customer service via email at info@mdislandsupply.com or by phone at +34 668 54 21 16.
4. Personal Data Protection
By providing personal data, the user gives express consent for the processing of their data for the purpose of purchasing products available on the website. All data will be processed in accordance with current data protection regulations.
5. General Contract Terms
These conditions govern the contractual agreement between the user and MD Island Supply when purchasing products through the website. They comply with the regulations of Law 34/2002 on Information Society Services and Electronic Commerce, as well as other laws related to consumer and user rights.
6. Seller Information
MD Island Supply is operated by Magdalena Lemanska, holder of NIF X7894954C, and based at Calle Caro 21, 2-2, Palma, Baleares.
7. Purpose of the Contract
These conditions establish the rules governing the sale of products on the website. The customer accepts these conditions by proceeding with the purchase. The details of the products, prices, and specific characteristics are provided in the descriptions on the website.
8. Purchase Process
The purchase process is divided into several phases:
- Product Selection: The user selects the desired product following the instructions on the website.
- Purchase Form: Personal data is completed, and the delivery address is selected.
- Payment Methods: Payments can be made via credit/debit card, bank transfer, or PayPal. All transactions are protected by an SSL encryption system.
- Order Confirmation: Finally, the purchase is confirmed.
9. Price and Availability
The prices of the products are indicated in euros and include VAT. Before completing the purchase process, the customer can view the details of the total price, including shipping costs. The company may modify prices at any time, but these changes will not affect already completed purchases.
10. Delivery Times
Estimated delivery times are as follows:
- Spain and Portugal: 2 to 4 business days.
- Europe and the rest of the world: 3 to 7 business days.
If there are any issues with the receipt of the product (damaged packages or incorrect items), the customer must notify the company within 48 hours of delivery.
11. Shipping and Couriers
MD Island Supply uses courier services such as UPS, DHL, and TNT to ship products, which will be delivered to the address provided at the time of purchase. If no one is available to receive the package, the courier will leave a delivery notice.
12. Right of Withdrawal
The customer has the right to withdraw from the contract within 14 days after receiving the product. To exercise this right, they must complete the Withdrawal Form available on the website and send it to info@mdislandsupply.com or call +34 668 54 21 16.
13. Return Policy
Returns are permitted within 30 days following the delivery of the product. Personalized or custom-made products will not be accepted for return. Returned products must be in their original condition. The refund will be made via the same payment method used for the purchase.
14. Warranties and After-Sales Service
All products offered come with a complete description of their features. If a product arrives defective or incorrect, MD Island Supply will replace it at no additional cost to the customer.
15. Intellectual Property Protection
All content on the website is protected by intellectual property rights owned by Magdalena Lemanska. Unauthorized reproduction or distribution of any content from the website is prohibited.
16. Modifications
The company reserves the right to modify these conditions at any time due to regulatory or economic changes. However, modifications will not affect contracts already concluded.
17. Jurisdiction
These conditions are governed by Spanish law, and any disputes will be resolved in the courts corresponding to the consumer's residence or, in the case of professional users, in the courts of Palma de Mallorca.
18. Personal Data Protection
The processing of the customer's personal data is carried out in accordance with the General Data Protection Regulation (GDPR). Users can exercise their rights of access, rectification, cancellation, and opposition by contacting MD Island Supply at info@mdislandsupply.com.