Terms and conditions of use
General Contract Conditions
These General Contract Conditions are intended to regulate the contractual relationship between MD Island Supply (hereinafter, "the company" or "the entity") and you (hereinafter, "the client" or "the user"), with respect to the contracting and/or purchase of products and/or items through the website www.mdislandsupply.com (hereinafter, "the website"), domain owned by Magdalena Lemanska, with address at 21,2 Caro Street.- 2, 07013 PALMA, BALEARIC ISLANDS, NIF: X7894954C.
1. Pre-Hire Information
If you are under 18 years of age, you cannot purchase and/or contract any of the products offered on the website www.mdislandsupply.com. To purchase and/or contract any product and/or item on the website, you must be of legal age.
We recommend that you carefully read these General Contract Conditions before making a purchase, since their acceptance is a prior and essential step for contracting. Before starting the contracting procedure, the company makes these general conditions available to you so that you can store and reproduce them.
We inform you that an electronic file of these General Contracting Conditions is generated, which will be accessible to you at all times. All information provided during the contracting process will be stored by the company, and you will be able to access, archive and print these general contracting conditions before and during the purchase process for your consultation.
We inform you in advance about the procedures you must follow to accept these General Contract Conditions. The procedures for contracting the products offered are those described in these general conditions, as well as the specific ones indicated on the website during navigation. You, as a client/user, declare that you know and accept these procedures as necessary to acquire and/or contract the products offered on the website.
The contracting of our products may be formalized in any of the languages available on the website. However, the language in which these General Contracting Conditions are formalized is Spanish.
During the contracting procedure, the company makes available appropriate technical means to identify and correct errors. Any modification or correction of the data provided by you during navigation must be made according to the instructions included on the website. This website shows confirmation windows for the data provided, which may not allow you to continue with the purchase or contract if the data entered is not in the correct format. In any case, before making the payment, you will be able to view the selected products and the details of your order on the website so that, if necessary, you can modify the details of your order. If you detect an error after completing the payment process, you must contact the service customer service at telephone +34 668542116 or at the email address info@mdislandsupply.com
By providing your personal data, you give your express consent for the processing of these personal data for the purpose of acquiring and/or contracting the products on the website.
The online acquisition and/or contracting of the products offered by the company through this website is subject to the provisions of these General Contracting Conditions.
The acquisition and/or contracting of any of the company's products through the website requires acceptance of each and every one of the General Contracting Conditions and/or the particular conditions that apply to the products purchased and /or hired.
These General Conditions are subject to the provisions of Law 34/2002, on information society services and electronic commerce; Law 7/1998 on General Contracting Conditions; Royal Decree 1906/1999, which regulates telephone or electronic contracting with general conditions in development of article 5.3 of Law 7/1998; Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and the complementary laws that may be applicable.
For any queries, you can contact us at the email address info@mdislandsupply.com
2. Seller Data
This website is operated by:
MD Island Supply
Magdalena Lemanska
NIF:X7894954C
Address: Calle Caro 21,2-2 07013 PALMA, BALEARIC ISLANDS.
Magdalena Lemanska is the owner of the domain and the website www.mdislandsupply.com.
3. Object of the Contract Conditions
The objective of these General Contracting Conditions is to establish the rules that govern the sale of products and/or items offered by the company through this website. These conditions regulate the contractual sales and/or contracting relationship that is generated between the company and you when you accept the conditions during the online purchasing and/or contracting process.
The characteristics of the products purchased and/or contracted are detailed on the website.
By contracting any of the products and/or items through www.mdislandsupply.com, you accept and are subject to these General Contract Conditions and any particular conditions that may apply to each specific product or item.
The prices of the products and/or articles are those indicated on the website at the time of purchase and/or contracting. VAT is included in the final price of the selected product or item (detailed in the purchase summary).
All means and technical requirements necessary to access the website and the products and/or articles offered are the exclusive responsibility of the user.
To purchase and contract products or items on the website, you must follow all the instructions and conditions indicated therein, completing the forms required for each product. This implies reading and accepting these General Contract Conditions, as well as the applicable particular conditions.
4. Hiring Procedure
The contracting of products and/or items must be carried out by specifically selecting the desired product through the purchasing mechanisms available on the website. After selecting and verifying the purchase request, you must expressly accept the contract conditions as shown on the website. By accepting, you become a client/user of the company. We recommend that you read these General Contract Conditions carefully and keep a copy in electronic or printed format.
To purchase products on the website, you must register your personal and/or professional data. In some cases, it will be necessary to configure a username and password to access protected areas. When you register your data on our website or when purchasing a product, these will be stored in our database and used exclusively to process the sale and send you information about offers for similar products. You can update your details at any time.
Purchase/Contract Procedure:
1. Product Selection:
- To start the purchase, follow the instructions on the website and select the product or products you wish to purchase.
- You will be able to view and review the product, its price and characteristics. It will be specified whether VAT is included in the final price and the contract conditions, including shipping costs if applicable.
2. Filling out the Form:
- Complete the form with the requested data, marking the required fields (indicated with an asterisk).
- Indicate the delivery address and accept the contract conditions by checking the corresponding box. You must also accept the processing of your personal data to purchase the product and, if you wish, subscribe to newsletters and offers.
3. Payment Method:
- Accepted payment methods are:
-Visa
-MasterCard
- Teacher
- Transfer
-PayPal
The website uses an SSL encryption protocol to protect confidential information. Payments with Visa and MasterCard cards must have the Secure Electronic Commerce (CES) system activated, identified by the “Verified by Visa” and “MasterCard Secure Code” logos. If payment is denied, the contracting of the product will be automatically canceled and the client will be informed by electronic means.
4. Purchase Confirmation:
- Finally, confirm the purchase of the selected products to complete the purchasing process.
5. Products and/or Articles:
Each product and/or item on the website is offered with a detailed description of its characteristics. The description includes information on available after-sales services, if any, and commercial guarantees. This information is designed to provide as much accuracy as possible about the product or service and its conditions.
If you have any questions or need more information, please do not hesitate to contact us.
6. Price and Availability of Products and/or Items
The prices of the products are clearly published on the website and are indicated in euros.
Before you confirm the contract and/or purchase, you will be informed in detail about the price of each selected product, possible additional expenses and any applicable promotions or discounts.
The company reserves the right to modify prices at any time. The products will be invoiced at the price in force at the time of contracting and/or acquisition.
Each payment made to the company includes the issuance of an invoice in the name of the client.
For any questions about the products purchased, you can contact us by email at info@mdislandsupply.com, indicating your name and customer/user information in the subject of the message.
7. Delivery Times and Shipping Costs
Product delivery:
Products purchased from www.mdislandsupply.com are delivered to Europe and other international countries. Delivery will be made to the address provided by the customer at the time of ordering, which must be a valid residential or business address. The products will be sent together with the corresponding invoice.
In the event that any of the items are not available, a single shipment of the available products will be made. Delivery involves the transfer of ownership from MD Island Supply to the customer.
Shipping Methods:
We use UPS,TNT and DHL for deliveries in Europe and the rest of the world. If the recipient is not present at the time of delivery, the carrier will leave a note at the address provided. In the event of returns of unpicked products, MD Island Supply will notify the customer by email. Shipping costs for products not picked up will be charged to the customer according to the charges specified at the time of order. MD Island Supply reserves the right to change the transportation provider as long as it does not negatively impact the customer.
Delivery time:
- Spain and Portugal:
Products purchased on www.mdislandsupply.com are delivered within approximately 2 to 4 business days after order processing (average time for products available after collection by carrier chosen during the purchase process, excluding weekends and holidays).
- Europe and the Rest of the World:
Product delivery is estimated within 3 to 7 business days after order processing (average time for products available after collection by carrier chosen during the purchase process, excluding weekends and holidays).
Verification of the Order upon Receipt:
The customer must check the condition of the packaging and products upon receiving the package. Any anomalies, such as damage, missing products, damaged or opened packages, broken or defective items, must be reported on the day of delivery or, at the latest, within 48 hours of receipt. Complaints should be submitted to MD Island Supply customer service via email (info@mdislandsupply.com) or via the contact form available in the “Contact” section of the website. If the notice period expires on a Saturday, Sunday, holiday or non-business day, it will be extended to the next business day.
Additional Information on Delivery Delays
At MD Island Supply we strive to meet the delivery times indicated on our website. However, these deadlines should be considered estimates and any delay will not entitle the customer to compensation or cancellation of the order.
We undertake to deliver the products within a maximum period of thirty (30) calendar days from the conclusion of the sale.
If this deadline is not met, the customer may request MD Island Supply to deliver within a reasonable additional period by contacting customer service. Alternatively, the customer can terminate the contract by means of a registered letter with acknowledgment of receipt to:
MD Island Supply
21,2-2 Caro Street
07013 Palma de Mallorca
Balearic Islands - Spain
If the delay is not due to force majeure, the contract will be considered terminated upon receipt of the registered letter and MD Island Supply will refund the customer the total amount paid, at the latest within thirty (30) days following the termination of the contract.
Shipping costs:
Costs associated with delivery, including packaging, transportation, and order tracking, are added to the total order amount and vary depending on the volume and weight of the package, as well as the shipping method selected during checkout.
Offers:
The offers are clearly highlighted on the website. The products on offer will be available until any modification is made, which will be notified at least one week in advance.
Right of Withdrawal:
As a consumer, you have the right to withdraw from the contract within a period of 14 days, in accordance with article 68 of RD 1/2007, of November 16. This period begins from the date of receipt of the product.
To exercise this right, you can choose to:
a) Call +34 668 54 21 16
b) Send an email to Calle Caro 21,2-2 07013 Palma de Mallorca, Spain, including the withdrawal form that you can download here, or send it by email to info@mdislandsupply.com, indicating in the subject "Withdrawal form ".
Withdrawal Form
(You must only complete and send this form if you wish to withdraw from the contract)
For the attention of:
MD Island Supply
NIF. X7894954C
21,2-2 Caro Street
07013 Palma, Balearic Islands
Telephone: +34 668 54 21 16
Email: info@mdislandsupply.com
I hereby communicate my decision to withdraw from the contract of sale of the following good or goods with reference no.
Reference no.
Reference no.
Pertaining to order no.:
Date of purchase
Buyer's name
Buyer's address
If the shipping address is different from that of the buyer, please complete the following information:
Recipient's name
Recipient's address
Consumer signature
Date
Return
The company guarantees the possibility of canceling an order as long as the product has not left the warehouse. The customer has a period of 30 calendar days from receipt of the goods to terminate the contract and will receive a full refund, including shipping costs. Refund will be made within 30 days of returning the product, once inspected. This does not affect the customer's legal rights.
Returns on custom made products will not be accepted.
MD Island Supply will refund the amount using the same payment method used in the initial transaction, unless otherwise agreed. You can also opt for a product exchange or a refund in the form of a voucher.
All returned products must be in their original condition, with packaging and accessories intact. The customer is responsible if the product is not returned in original condition.
If you receive an incorrect product, the correct one will be sent at no additional cost to the customer. If the product arrives damaged or in poor condition, it will be collected and replaced at no additional cost.
To request a return, you can:
a) Call +34 668 54 21 16
b) Send an email to info@mdislansupply.com, using the return form that you can download here and also send it by email to the same address, indicating in the subject "RETURN FORM".
Professionals
The provisions of Royal Legislative Decree 1/2007, of November 16, do not apply to professionals or businessmen. In these cases, the clauses relating to the right of withdrawal and/or return will not apply.
Conclusion of the Contract:
Contracts are considered concluded and valid under applicable law when consent and other necessary requirements are met. They will be governed by Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, the Civil Code, the Commercial Code, and other applicable regulations. If the client is a consumer, the contract will be deemed to have been concluded in his or her usual place of residence. If the client is a professional, it will be considered concluded in the location of the company's registered office.
Modification:
The company reserves the right to modify the contract conditions in the event of economic, commercial, regulatory changes or extraordinary circumstances. The modifications will not affect previously concluded contracts.
Liability Regime:
The company will not be responsible for problems arising from the lack of access to the Internet or electricity caused by external or unforeseen factors. It is not responsible for delays or non-compliance due to force majeure, in accordance with article 1,105 of the Civil Code. The deadlines will be extended for the duration of the force majeure event and, if it lasts more than three months, either party may terminate the contract.
Protection of intellectual property:
Magdalena Lemanska is the owner of the domain and the website www.mdislandsupply.com. All rights related to the website, including programming, design, logos, text and graphics, are protected by intellectual property regulations. Unauthorized reproduction of these elements is prohibited. MD Island Supply will take legal action against those who engage in unauthorized acts.
Applicable Law and Jurisdiction:
These conditions will be governed by Spanish legislation. The parties submit to the jurisdiction of the competent Courts and Tribunals. If the client is a consumer, the competent Courts will be those corresponding to their habitual residence.
Personal data:
In accordance with RGPD EU 679/2016 and Organic Law 3/2018, it is reported that:
- Responsible: Magdalena Lemanska
- Address: Calle Caro 21,2-2 07013 Palma
- Telephone: +34 668542116
- Email: info@mdislandsupply.com
Purpose: Manage the sale, billing and shipping of products, and carry out commercial prospecting. The data will be kept during the commercial relationship and up to 5 years after the last purchase.
Legitimation: Based on the execution of the contract and the consent of the interested party.
Recipients: The data will not be communicated to third parties, except under legal obligation. They may be communicated to suppliers and public administrations as necessary.
Rights: Access, rectification, deletion, limitation of processing, opposition and portability of data. To exercise these rights, go to the address and email indicated.
Claims: You can file a claim with the Spanish Data Protection Agency (www.agpd.es).
Origin: The data is provided by the interested party.